Client Reference Code:
201679JOB SUMMARYResponsible for providing technical support and assisting in developing and implementing related to 3rd party billing systems used by Charter Communications. Performs data requirements gathering, mapping, testing and creation of documentation to support the Product Catalog and Master Enterprise Catalog. Analyze systems for ongoing performance improvements at user and system levels.
MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experienceDevelops software requirementsDevelops and documents user methods and proceduresAnalyze systems for ongoing performance improvements at user and system levelsProvide support for complex issues, mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketingRespond to requests made via Change Request Management, Issue Management and On-site supportMay support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurementTrain and assist junior level staff as well as system usersDevelop the scheduling workloads and monitoring projects and provide status reportsPerform other duties a requested by supervisor.
REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to analyze and interpret dataAbility to communicate with all levels of management and company personnelAbility to handle multiple projects and tasksAbility to maintain confidentialityAbility to make decisions and solve problems while working under pressureAbility to show judgment and initiative and to accomplish job dutiesAbility to work independentlyKnowledge of industry requirements used to support end user cable, data, and telephony billingKnowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activitiesProficient in Microsoft desktop products including Access, Word, Excel, Power Point, and ProjectEducationBachelor's degree in Information Technology or related field or equivalent experience.Related Work Experience3-5 years’ experience in supporting, testing and documenting various information technology systems including end-user cable, high-speed data, and telephony billing systems
WORKING CONDITIONSOffice environmentSome travel requiredJob Code :
TWCIDB379 System Administrator Exempt
Location/Region: Maryland Heights, MO (US)