The Deputy OM manages an operations team of over 200 contractors for the DISA Global Operations Center. The operations team is geographically dispersed, provides 24x7 support, and responsible for incident management, restoral, and reporting of optical and legacy network, IP core, and Unified Capability events. The Deputy PM works closely with functional team managers and senior Network Operations Center (NOC) management to establish cross functional processes and procedures and establish standard policies and procedures which are ITIL based and reflect the overall mission of the GSM-O.
Oversee and direct all aspects of network operations
Directly manage contractor support staff
Coordinate subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions
Identification and management of issues, risks, dependencies
Troubleshoot and resolve connectivity and network problems
Status reporting to the task order manager and customer
Creating, documenting, and executing action plans
Work with the customer and external stakeholders to accomplish program goals in which we are dependent on them completing tasks
Manages aspects of multiple operations tasks simultaneously
Monitor, adjusts and reports on operations performance, budget and schedule
Some travel may be required
Typically requires a BA/BS or equivalent experience and 10 years prior relevant experience or Masters with 8 years prior relevant experience. Generally has 4+ years experience supervising or leading teams or projects. 4 years of relevant experience may be considered in lieu of degree.
Proven network or NOC managerial experience
Experience supervising staff
Experience in assigning tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer
In-depth knowledge in network operations, incident management, trouble management, problem management, and continuity of operations
Technical depth in network services and architecture (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc)
Strong written and verbal communication skills
Experience supporting and briefing a customer
Ability to make decisions and escalate when needed
Self-starter with the ability to work independently with little to no supervision.
Possess an active DoD Secret Security Clearance with eligibility for a Single Scope Background Investigation (SSBI)
Ability to obtain DoD 8570 certification at IAT level II, Security+ CE
Additional Desired Qualifications
Large complex network operations experience
Master's degree in a relevant technical discipline
Working knowledge of IT networks, to include network appliances (e.g., routers, load balancers, domain name servers, firewalls)
External Referral EligibleEmployer Overview:
Employer is a global science and technology solutions leader working to solve the worlds toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The companys 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Employer reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Employer with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Employer.com. The companys diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Employer will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Employer is an Equal Opportunity Employer.
Location/Region: Scott Air Force Base, IL (US)